Covid-19 info


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2017/18 Residents' Handbook

Everything you need to know about living at Cassellholme.

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Starting Wednesday, May 26, general visitors can book an appointment to visit Residents outdoors, once or twice a week

Click here to book your appointment.

Or call 705-474-4250 ext. 341 to reach Molly Punnett, Monday to Friday between 9 a.m. and 2 p.m.

Outdoor visits can be scheduled for the following days/times:

  • Tuesday, Wednesday and Friday – between 10 a.m. and 5 p.m.
  • Saturday – between 10 a.m. and 3 p.m.

Please give us 24 hours notice. As always, we ask for patience as we continue to expand these important opportunities. 

Outdoor visiting rules:

  • Arrive on time for your visit [not early or late].
  • Go to the exterior gate of the Oval Garden [not the front door] when you arrive.
  • You'll be asked a series of screening questions. If you pass the verbal screening, someone will bring your loved one to the Oval Garden.
  • If an essential caregiver is at Cassellholme, they can bring them to meet you.
  • Bring your own mask and wear it over your nose and mouth for the whole visit [no eating or drinking].
  • You're welcome to bring a treat or drink for your loved one.
  • Follow physical distancing guidelines [minimum six feet/two meters]. Hugging will come soon, we hope!

 Who can visit?

  • Maximum two general visitors and one essential caregiver at a time.*
  • General visitors under 14 must be accompanied by an adult.
  • Pets [on a leash] are allowed. 
  • *Children under two and pets are in addition to the visitor limit above.

Essential caregivers may continue on their schedule, including outdoor walks from the 400CLUB. A follow-up email with June guidelines will be sent at the end of the week.

Thanks everyone. We've all been waiting for this easing of the lock-down.

Let's work together to stay safe! 

Molly Punnett,
705-474-4250 ext. 341

Currently, only staff, designated essential caregivers and essential visitors may enter the building.

Designated essential caregivers have completed Cassellholme training and regularly provide direct care [meal assistance, mobility, personal hygiene, cognitive stimulation, meaningful connection and assistance in decision making] to one Resident.

Essential visitors are those visiting critically ill or palliative Residents. 

The provincial government is clear – failure to keep physical distance, or to wear a face mask [NO EATING or DRINKING] can result in a loss of visiting privileges. Your loved one may also have to isolate for two weeks. None of us want that to happen.

We know it's frustrating to keep your distance and to speak from behind a mask. We’re all dealing with the same rules – here at Cassellholme and in our own families. Let's keep working together to get through this safely. 


CALL 705-474-4250 EXT. 300

This extension is answered Monday to Friday, between 9:00 a.m. and 5:00 p.m. If we don't answer, be sure to leave a message.

As you can imagine, we’re getting a lot of extra calls these days. Please be patient - we’re trying to return voicemail messages within 24 hours [or the next business day]. 

You can also email

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