FAQ
Documents
Main Floor Map
Click the map to see it larger.
Residents' Handbook
If you can't find the info you need on the website, email questions@cassellholme.ca
To apply for Long Term Care, contact the North East LHIN at 705-476-2220
What do I need to have ready?
In preparation for Long Term Care Residents should have Power of Attorney, Substitute Decision Maker, funeral arrangements, and finances arranged as necessary.
What are my options while on the waitlist?
There are options in the meantime including Homecare and Personal Support Workers, community resources, Adult Day Program, Meals on Wheels, etc.
What do I do once I get my bed offer?
You will have 24 hours to make a decision about the bed offer. The LHIN will give you contact information for Cassellholme.
I’ve accepted the bed, what do I do?
Contact Cassellholme to set up Pre-Admission Appointment
Accommodation fees begin on the date of admission, not the date of bed acceptance.
What is the Pre-Admission Appointment?
This is an opportunity to tour the home and view your room, go over what to expect the day of admission, and to address any concerns.
This can also be used as a time to pre-sign paperwork to make admission day go smoother.
What Do I need to know for the Day of Admission?
Generally begins at 9:00 am when you will be greeted by RPN Team Lead or receptionist in The General Store. Takes place in the Armstrong Room with refreshments available.
POA or SDM is required if Resident isn’t capable.
What are the costs associated with the home?
Costs are determined by the Ministry of Health and Long- Term Care based on their Annual Notice of Assessment from Revenue Canada.
What different types of rooms are available?
Cassellholme offers private, semi-private (private room, shared bathroom), and shared rooms
What Resources are available to help adjust to living at Cassellholme?
Cassellholme’s approachable staff, Resident’s council, family council and other families who have gone through the process are available to help with the adjustment to Long Term Care.
Are there multiple menu options offered? Can we join the Resident for meals or bring in food?
Meals and nourishments are provided at scheduled times throughout the day.
There are 2 main options presented at meals and if you do not like either there is a list of alternative meals you can enjoy.
At the general store you can purchase a meal ticket, or if you want to bring in food you can book a room at the General Store.
Is there a variety of activities offered that are appropriate to our needs?
There are a variety of activities offered, from 1:1 and small groups to larger group activities. Calendars are available online or in person for each unit.
What systems are in place to prevent unsafe wandering?
There is a ‘RoamAlert’ system and code locks at doors to prevent wandering.
How do we go about bringing any personal items (Pictures, blankets, chairs, shelves etc.)?
Clothing and blankets need to be brought to the laundry drop off in a clear bag with a list of what is included to be washed and labelled. For larger items, please notify staff.
See the Resident’s handbook for list of items that are not permitted.
Can we get a television or phone in the room? What are the added costs for these services?
Yes, phones and TVs provided by the Resident can be set up in rooms, for list of phone plans and restrictions on TVs, please refer to the Resident’s handbook.
Can we change rooms if there are concerns? How do we bring up any concerns about the room?
Room placements are not set in stone, keep staff informed of any concerns.