Visiting as of April 1, 2023


Main Floor Map

Click the map to see it larger.

Residents' Handbook

If you can't find the info you need on the website, email 


Entrance Screening
There will no longer be a screener at the door. Instead, signs at the door will instruct you to screen yourself at every visit.

At a minimum, a blue surgical mask must be worn over your nose and mouth everywhere inside Cassellholme. If a unit, or the whole Home, is in outbreak, N95 masks and eye protection will be required facility-wide and/or the affected unit.

Hand Hygiene
At a minimum, when you enter and exit, put two pumps of hand sanitizer and rub it thoroughly, all over your hands, for at least 15 seconds. Repeat this going into and coming out of Residents' rooms.

Cassellholme's vaccine policy remains 'on pause' as we transition from "must have" to "strongly recommend".


General visitors are not allowed on units [or facility-wide] if there is an active outbreak. If in doubt, check the website. The home page header will display an ALERT circle indicating which unit[s] are affected.

Essential Caregivers [ECGs] are allowed to come in during an outbreak, but they must wear their badges the whole time. During this transition, there will be 'greeters' available from 10 a.m. to 4 p.m. to help ECGs navigate all the changes.

For those who actively participate in their Resident's plan of care and want to be ECGs, contact Jillian Marchand for training.

The main entrance will be open from 8 a.m. to 8 p.m. If you come outside of those hours, ring the doorbell for assistance.


Residents on units that are not in outbreak will no longer be screened every day.
During an outing, Residents will no longer be required to track their contacts.


Entry and PPE
All staff should enter through the rear staff entrance. PPE will be available there as per the requirements throughout the Home.

If a staff member is ill with COVID symptoms, they should call their scheduling department. They will continue to be tested Monday through Friday at the 'link' door, but at a new time – 10 to 10:15 a.m. The IPAC Manager no longer requires notification. Isolation remains 10 days from the onset of symptoms.

Cassellholme News

Facility-wide outbreak

READ MOREAbout Facility-wide outbreak

Respiratory outbreak has been declared on the third floor

READ MOREAbout Respiratory outbreak has been declared on the third floor

Volunteers are being welcomed back to Cassellholme

READ MOREAbout Volunteers are being welcomed back to Cassellholme

CassellholmeTime to Meet